How to Ride

Finding Your Stop

Mountain Transit buses pickup and drop off passengers only at designated bus stops. Make sure you are waiting at the correct location.

Waiting for Your Bus

Arrive at your stop 5 minutes before the scheduled departure time. Buses are susceptible to traffic fluctuations, and may not always arrive on time.

Be sure you are visible to the driver. Avoid stepping into the street to look for an approaching bus. Sit in the shelter, or stand near the curb. It is difficult for drivers to see passengers standing at bus stops and shelters from at dusk or dawn.

If you have a cell phone, use its light to “flash” and signal the bus driver.

Which Bus is Mine?

Each bus-stop sign displays the routes that serve that location. Route numbers are also displayed on the top front and passenger-side window of each bus. Multiple routes may serve the same stop, so make sure you have the correct bus before boarding.

Download Mountain Transit’s bus tracking app DoubleMap and track the exact location of your bus in real time.

Boarding the Bus

– All Mountain Transit vehicles are accessible to the disabled.

– Please allow other passengers to exit before boarding the bus.

– Some seating at the front of the bus is reserved for senior citizens, and persons with disabilities. Driver may request that you change seats for these passengers if necessary.

– If no seats are available, please stand and hold onto a handrail for support. Buses may start or stop suddenly.

Child Ridership Policy

In order for Mountain Transit to provide safe transportation for children, the following policy will be adhered to:

– Children may ride the Mountain Transit Fixed Route service unaccompanied at age 10. Children under the age of 10 must be accompanied by a responsible adult, child (14 years or older), or have written permission on file with Mountain Transit to ride, signed by the child’s parent/guardian. A responsible adult must be present at the drop-off destination. If no one is at the drop-off destination to receive the child, the proper authority will be contacted.

– Children may ride the Mountain Transit Dial-a-Ride service unaccompanied at age 8 provided a responsible adult is present at the drop-off destination. Again, if no one is at the drop-off destination to receive the child, the proper authority will be contacted.

– Children 5 and under may ride any Mountain Transit service free when accompanied by a fare paying rider (limit 3 children per rider).

Bikes on Buses

All Mountain Transit buses are equipped with bike racks capable of transporting two bicycles. Riders are responsible for loading and unloading bikes, and use the racks at their own risk. Before boarding, tell the driver that you need to load your bike onto the rack. To secure your bike:

– Load your bike from the curbside of the bus only for your protection from passing vehicles.
– Squeeze and hold the release handle located on the top of the bike rack, then lower the rack until horizontal.
– Load your bike into one of the wheel wells. (Bikes with thick tires may not fit onto the rack.)
– Extend the wheel lock over the front tire.
– Before boarding the bus, remove all loose items from your bike.

Please ask the driver if you need instructions. When you get off, tell the driver you’re taking your bike off the rack.

Paying Your Fare

Have your fare ready before boarding. If paying with cash passenger must have exact amount. Driver cannot make change.

Download the app Token Transit and purchase your bus pass right on your phone! Simply tap the ticket to activate and show your driver your ticket to ride.

Service Animal and Pet Policy

Pets and emotional support, therapy, comfort, and companion animals are welcome aboard Mountain Transit vehicles when they:

Are secured in approved manufactured enclosed carrier and do not block the aisle or a doorway.

Do not deprive a customer of a seat.

Do not interfere with the comfort or convenience of other customers.

Please be aware that a bus operator or other Mountain Transit representatives may ask if the animal is a service animal required because of disability and what task the animal has been trained to perform.

What is a service animal?

Service animals provide important assistance to individuals with disabilities. Your service animal is welcome on-board Mountain Transit buses.

Service animals can be guide dogs for the blind or visually impaired, signal dogs for the hearing impaired, or other types of animals that can be individually trained to work or perform tasks for an individual with a disability.

Service animals perform some of the functions and tasks that the individual with a disability cannot perform in their day-to-day activities.

All service animals are trained to be calm and remain unobtrusive, even in chaotic public settings.

A service animal must always be under the control of the owner or handler.

What is not a service animal?

Pets are not service animals.

Emotional support, therapy, comfort, and companion animals are not service animals, as they have not been trained to perform a specific job or task.

Carry-On Items

– No more bags, luggage, or strollers are allowed than a passenger can carry on at one time and must be placed under the seat or on the lap (limit 4).

– Foldable grocery carts, strollers, skis, sleds, etc cannot be secured in the bus and must be empty, in folded position, and stowed in front of the rider’s seat. These items must not obstruct the aisle or another passenger seat.

Prohibited Items

The following items are not allowed on any Mountain Transit vehicles under any circumstances: