How to Use Dial-a-Ride

Dial-A-Ride is a shared-ride, curb to curb transit service provided to eligible passengers. Dial-A-Ride passengers must be able to get to and from the DAR vehicle at the curb on their own or bring their attendant with them.

Who Can Use Dial-a-Ride?

–    Dial-A-Ride service is available to the following passengers within fixed route service areas:

  • Seniors (60+)
  • Veterans
  • Persons with Disabilities who live in the Dial-a-Ride service areas.
  • Visiting ADA passengers with valid paratransit ID can contact customer service to schedule Dial-A-Ride appointments. Valid paratransit ID will be required before boarding Dial-A-Ride vehicle.
  • Dial-A-Ride passengers must possess a Mountain Transit issued Dial-A-Ride ID
  • Dial-A-Ride vehicles can only provide service for pick-up/drop-offs in areas which are accessible by maintained, paved roads. We cannot operate our vehicles on dirt roads or pull onto wooden parking decks.
  • Dial-A-Ride services operate within fixed route areas, if service is available outside of areas serviced by a fixed route additional fees may be charged.

Making a Reservation

We recommend that our passengers schedule their Dial-A-Ride as soon as possible to ensure we can schedule as closely as possible to their preferred time slot. We schedule for the current week as well as the next week. Dial-A-Ride is scheduled on a first come first served basis so preferred time slots may not be available but we strive to schedule our passengers as closely as possible to their preferred time.

Reservations can be made a minimum of two (2) hours in advance of the preferred pick-up time but are filled based on available space.

All passengers except qualified ADA passengers are restricted to three (3) pick-ups per day.

Qualified ADA passengers have no restrictions on per day pick-ups.

To request a pick-up time please call Mountain Transit at 909-878-5200 Mon-Fri 9AM-5PM. Please be ready to provide the following information:

  • First and Last name
  • How many people will be riding
  • Pick-up location and drop-off destination
  • Desired return time and pick-up location if necessary
  • Contact number for yourself
  • Dial-A-Ride ID number
Please advise the dispatcher if the Pick-Up location is difficult to access, if you (or the passenger) requires assistance, or if you need to be at the destination at a certain time. If you require a return trip please let the Dispatcher know when scheduling your Dial-A-Ride.
 

Riding Dial-a-ride

Dial-A-Ride pick-up times are estimated, we request our passengers to be ready for pick-up fifteen (15) minutes before their scheduled pick-up time and up to thirty (30) minutes after their scheduled pick-up time. After arrival the Dial-A-Ride van will hold at the location for a total of three (3) minutes before moving on to their next pick-up location. Mountain Transit will not contact passengers to remind them they are scheduled for a Dial-A-Ride.

Please be aware that Dial-A-Ride is a shared ride service and other passengers may be picked up or dropped off during your trip. When scheduling a Dial-A-Ride please allow a minimum of thirty (30) minutes to reach your destination.

Attendants

A passenger with a disability is allowed one attendant who will ride for free with the passenger. When calling for a reservation please let the dispatcher know that an attendant will be riding with you.

Cancellation Policy

If you need to cancel a reservation for any reason at all please contact Mountain Transit at least one (1) hour prior to the scheduled pick-up, not doing so will result in a “No Show”. If you receive three (3) “No Show” violations within ninety (90) days, you may face a thirty (30) day suspension of the Dial-A-Ride service. You will retain the right to use the regular fixed route buses for transportation during a suspension of Dial-A-Ride services.

No Show Policy

A “No Show” will be added to a passenger’s record when one of the following situations occurs:

  • A reservation is cancelled less than one hour before the scheduled pickup.
  • The passenger is not ready to be picked up within 3 minutes of the bus’s arrival.
  • The passenger chooses not to ride after the bus arrives as scheduled.

If a pickup is determined to be a “No Show,” any scheduled return trip will be cancelled.

If a passenger has three “No Shows” within a ninety (90) day period, their Dial-a-Ride privileges may be suspended for thirty (30) days.